PRIVACY POLICY
FamilyCare Counseling & Coaching Services LLC
Dr. Annette Gallardo, PhD, LPC-MHSP
Last Updated: July 22, 2025
FamilyCare Counseling & Coaching, ministry Prayer services LLC (“we,” “our,” “FamilyCare,” or “the Practice”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or engage with our counseling, coaching, and ministry services.
By using this website or providing personal information, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information when you:
Visit our website
Request counseling, coaching, or ministry services
Schedule appointments
Complete online forms or assessments
Communicate via email, phone, or text
a. Personal Information
Name
Address
Email address
Phone or mobile number
Payment and insurance details (counseling clients only)
Appointment and scheduling information
b. Health Information (Counseling Services Only)
When you receive mental health counseling, we may collect Protected Health Information (PHI) governed by HIPAA. Coaching and ministry services are not clinical services and are not regulated by HIPAA, but all personal information is still safeguarded with strict confidentiality.
c. Website Usage Information
We may collect non-identifiable analytics, such as:
IP address
Browser type
Time and date of visits
Pages viewed
This information helps us improve site performance.
2. HOW YOUR INFORMATION IS USED
We use your information to:
Provide counseling, relationship coaching, or ministry support
Schedule and manage services
Communicate with you about appointments and program participation
Process payments and billing (when applicable)
Improve website experience and service delivery
Respond to inquiries
We do not use or disclose PHI for marketing without your written authorization.
3. HOW YOUR INFORMATION IS PROTECTED
We follow industry security practices appropriate for each service type:
Clinical counseling information is protected under HIPAA
Coaching and ministry information is protected through confidentiality, secure storage, and access limitations
While no digital system is completely risk-free, we implement reasonable safeguards to protect all personal data.
4. DISCLOSURE OF INFORMATION
We do not sell, rent, or trade your personal information.
Information may be shared only:
With your written permission
With insurers for counseling services (if applicable)
With HIPAA-compliant business associates who assist with billing, scheduling, or electronic records
To comply with legal requirements
To prevent serious harm to self or others
During professional supervision or consultation (de-identified information only)
Coaching and ministry services do not involve diagnostic treatment and do not require insurance disclosures.
5. MOBILE PRIVACY AND SMS POLICY
(Required Statement — Carriers Mandate This Wording)
We may use text messaging to communicate about counseling, coaching, or ministry appointments and administrative matters.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
This includes, but is not limited to:
Phone numbers
Text message content
Consent or opt-in/opt-out status
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging is not for emergencies. Reply STOP to opt out at any time.
6. EMAIL COMMUNICATION
If you initiate communication by email, you acknowledge that:
Email is not fully secure
Emails may become part of your service record
Sensitive issues should not be sent via email
Email is not meant for crisis or emergency communication
7. TELEHEALTH
For clients who receive counseling or coaching services via telehealth, your information may be transmitted electronically. We use secure platforms whenever possible and remain compliant for clinical services governed by HIPAA.
Ministry meetings may occur online but are not clinical and are not subject to HIPAA regulations.
8. YOUR RIGHTS
Depending on the service you receive, you have rights under HIPAA (counseling) and confidentiality protections (coaching/ministry):
You may:
Request access to your counseling records
Request amendments to clinical information
Request limits on disclosures
Request confidential communications
File complaints without retaliation
See our HIPAA Notice of Privacy Practices on this site for clinical service rights.
9. CHILDREN’S PRIVACY
We do not knowingly collect information from minors without legal guardian consent.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. The revised version will be posted on this page with a new effective date. Continued use of our website or services means you accept any changes.
11. CONTACT INFORMATION
For questions about this Privacy Policy or your privacy rights, contact:
FamilyCare Counseling & Coaching Services LLC
Attn: Privacy Officer – Dr. Annette Gallardo
Email: familycarecounselingtn@gmail.com
Phone: (931) 372-9915
By using this website or engaging in FamilyCare's counseling, coaching, or ministry services, you acknowledge that you have read and understand this Privacy Policy.